Atalis Solèa Booking, Cancellation & Rescheduling Policy

At Atalis Solèa, every creative experience is thoughtfully curated and prepared in advance. We carefully source materials, prepare food and beverages where applicable, arrange décor, coordinate our venue, and schedule our team to deliver an exceptional experience. To ensure fairness for both our guests and our business, the following policy applies to all bookings.

Public Workshop Experiences

This policy applies to all scheduled public workshops and ticketed experiences hosted by Atalis Solèa, including Candle Making, Perfume Making, Cake Painting, Sip & Paint, Seasonal Workshops, and other public creative experiences.

Booking

  • Full payment is required to confirm your booking.
  • Workshop spaces are limited and are secured on a first-paid, first-served basis.

Cancellation

  • More than 7 days before the workshop: Eligible for a full refund, less any applicable payment processing fees.
  • 3–7 days before the workshop: Eligible for a 50% refund.
  • Less than 72 hours before the workshop: No refunds will be issued.

Rescheduling

  • One complimentary reschedule is permitted if requested at least 72 hours before the workshop, subject to availability.
  • Requests received less than 72 hours before the workshop may not be accommodated and will be treated as a cancellation.

No-Shows

Guests who do not attend their booked workshop without prior notice will forfeit their booking and are not eligible for a refund, transfer, or credit.

Private Events, Corporate Bookings & Group Experiences

This policy applies to all exclusive and private bookings, including:

Birthdays Bridal Showers Baby Showers Corporate Events Team Building Experiences Networking Events Client Appreciation Events Schools & Universities Community Groups Private Celebrations Any exclusive group booking organised through Atalis Solèa

Booking

  • A 50% non-refundable booking retainer is required to secure your preferred event date.
  • Your booking is confirmed only after the booking retainer has been received.
  • The remaining balance must be paid no later than 7 days before the event.

Guest Numbers

  • Final guest numbers must be confirmed at least 7 days before the event.
  • Once confirmed, reductions in guest numbers are non-refundable, as materials, catering, décor, staffing, and venue arrangements will already have been prepared.
  • Additional guests may be accommodated subject to availability and payment.

Cancellation

  • More than 14 days before the event: Any amount paid above the non-refundable booking retainer will be refunded, less any applicable payment processing fees.
  • Within 14 days of the event: All payments made are non-refundable due to committed preparation, supplier costs, and staffing arrangements.

Rescheduling

  • One complimentary date change may be permitted if requested at least 14 days before the event, subject to availability.
  • The non-refundable booking retainer will be transferred to the new date.
  • Requests received within 14 days of the event cannot be guaranteed and may be treated as a cancellation.

Event Changes

Should Atalis Solèa be required to make changes due to circumstances beyond our control, we will communicate these as soon as possible and offer suitable alternatives where available.

Cancellation by Atalis Solèa

If Atalis Solèa is unable to proceed with an event due to unforeseen circumstances, guests will be offered either:

  • A full refund of all payments made, or
  • The option to transfer the booking to another available date.

Refund Processing

Approved refunds will be initiated within 2–3 business days. Once initiated, the time taken for funds to appear in your account will depend on your bank or payment provider.

By making a booking with Atalis Solèa, you acknowledge that you have read, understood, and agreed to this Booking, Cancellation & Rescheduling Policy.

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